SULTANEH – PRIVACY POLICY

Last Updated: [Current Date]

Introduction

Sultaneh Heritage Wear (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Facebook lead advertisements and custom hand block printing services.

By submitting your information through our Facebook lead ads, you consent to the practices described in this Privacy Policy.

Information We Collect

Information You Provide to Us:

When you submit a lead form through our Facebook advertisements, we may collect:

Personal Information: Name, email address, phone number
Demographic Information: Location, age range, gender (if provided)
Preferences: Design preferences, color choices, fabric interests
Communication Data: Messages, inquiries, and responses through Facebook Messenger or other platforms

Information Collected Automatically:

Facebook User Data: We may receive information from Facebook such as your public profile information, email address, and other details you’ve made available
Device Information: IP address, browser type, operating system
Usage Data: How you interact with our ads and content

How We Use Your Information

We use the information we collect to:

✓ Respond to your inquiries about our custom block printing services
✓ Provide quotes and consultations for bespoke textile commissions
✓ Send you information about our products, services, and promotions
✓ Process and fulfill custom orders
✓ Improve our marketing and advertising efforts
✓ Communicate with you about your orders and requests
✓ Provide customer service and support
✓ Comply with legal obligations

How We Share Your Information

We DO NOT sell your personal information to third parties.

We may share your information with:

Service Providers: Trusted third-party vendors who assist us in operating our business (payment processors, shipping companies, email service providers). These parties are bound by confidentiality agreements.

Artisan Partners: When fulfilling custom orders, we may share relevant design preferences with our master craftsmen in Lahore, Pakistan.

Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

If you request deletion of your information, we will delete or anonymize it within 30 days, unless we’re required to retain it by law.

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications at any time
Withdraw Consent: Withdraw your consent to data processing where we rely on consent
Data Portability: Request transfer of your data to another service

To exercise these rights, contact us at: [email address]

Communication Preferences

Marketing Communications: By submitting your information through our Facebook lead ads, you agree to receive marketing communications from Sultaneh, including:

Information about custom block printing services
New collection announcements
Special offers and promotions
Heritage craft stories and content

How to Opt-Out: You may unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in our emails
Replying “STOP” to SMS messages
Contacting us directly at [email/phone]

Transactional Communications: Even if you opt-out of marketing, we may still send you transactional messages related to:

Order confirmations
Shipping updates
Customer service responses
Account notifications

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure servers and encrypted data transmission
Access controls and authentication procedures
Regular security assessments and updates
Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Sultaneh is based in Lahore, Pakistan. If you are accessing our services from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in Pakistan or other countries where our service providers operate.

By submitting your information, you consent to this transfer, storage, and processing.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

Facebook-Specific Information

Lead Ads Integration: When you submit information through our Facebook lead ads, Facebook may share your information with us according to their Data Policy. We recommend reviewing Facebook’s Privacy Policy at: https://www.facebook.com/privacy/policy/

Meta Pixel: We may use Meta Pixel on our website to track conversions, optimize ads, and build targeted audiences. This may involve cookies and similar tracking technologies.

Custom Audiences: We may use Facebook Custom Audiences to show ads to people who have previously interacted with us. You can opt-out of this in your Facebook ad preferences.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to:

Remember your preferences
Analyze traffic and usage patterns
Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

Third-Party Links

Our ads or communications may contain links to third-party websites or services (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Updating the “Last Updated” date
Posting a notice on our Facebook page
Sending you an email (if we have your email address)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sultaneh Heritage Wear
📍 Address: [Your business address in Lahore, Pakistan]📧 Email: [your email address]📱 Phone/WhatsApp: [your phone number]📱 Instagram: @sultaneh_heritage
📘 Facebook: [Your Facebook page]

Response Time: We aim to respond to all privacy inquiries within 48 hours.

Legal Compliance

This Privacy Policy complies with:

Pakistan’s Electronic Transactions Ordinance, 2002
Pakistan’s Prevention of Electronic Crimes Act, 2016
General Data Protection Regulation (GDPR) principles (for EU customers)
Facebook’s Lead Ads Terms and Policies

Consent

By submitting your information through our Facebook lead ads or other channels, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not submit your information or use our services.

Data Controller

For the purposes of data protection laws, the data controller is:

Sultaneh Heritage Wear[Your business registration details if applicable]Lahore, Pakistan

Additional Rights for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under GDPR:

Right to lodge a complaint with a supervisory authority
Right to object to processing based on legitimate interests
Right to restriction of processing in certain circumstances
Enhanced rights regarding automated decision-making and profiling

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising your rights

Note: We do not sell personal information.

End of Privacy Policy

This Privacy Policy is effective as of [Date] and applies to all information collected through our Facebook lead ads and related services.

SIMPLIFIED VERSION FOR FACEBOOK LEAD AD DISCLOSURE:

If Facebook requires a shorter disclosure in the lead form itself, use this:

Privacy Notice:

By submitting this form, you agree to receive communications from Sultaneh Heritage Wear about our custom hand block printing services. We respect your privacy and will never sell your information. You can unsubscribe anytime. View our full Privacy Policy at: [link to full policy]

Would you like me to create a separate Terms & Conditions page or customize this further for specific legal requirements?

Who we are

Suggested text: Our website address is: http://sultaneh.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.